Free delivery on all orders over £30

FAQs


What is MWELL?
MWELL Microbiome Powder is a super simple, plant-powered blend of just three natural, high quality ingredients: oat fibre, prebiotic chicory root and pea fibre – and nothing else. It makes gut health simpler, with a neutral taste and smooth texture that mixes into almost any recipe. 

What does MWELL stand for?
MWELL stands for ‘Microbiome Wellness’. We think that by taking care of your gut microbiome, you could boost your overall wellbeing and be the best version of yourself. Learn more about that here.

What kind of products do you sell?
We’ve started with MWELL Microbiome Powder. It’s a blend of just three natural ingredients, including prebiotic chicory root fibre. It's vegan, high in fibre, with no added sugar or preservatives. And it comes with hardly any taste or texture to make it easy for you to place it in any of your favourite hot or cold drinks and foods. You can read more about it here.

What’s the shelf life of MWELL Microbiome Powder?
Microbiome Powder lasts 10 months from the date it’s made. Check the back of your pouch to find its Best By date.

Purchasing

How can I pay for MWELL?
We accept all the usual payment methods: Visa, Mastercard, Maestro and PayPal.

My discount code isn’t working. What’s the problem?
Sorry about that. If you’re having trouble with a discount code, we’ll do our best to help – to contact us click the Help Button. 

How do I cancel a delivery?
Changed your mind? If you need to cancel an order, contact our customer care team as soon as you can by clicking the help button – as long as it hasn’t gone through to be picked and packed, you should be able to cancel. You can also cancel subscriptions any time; just log into your MWELL account, click on ‘My Account’ then go to ‘Edit Subscription’. If you have any problems, contact our customer care team.

Delivery

Where do you ship to?
We currently ship to customers in the United Kingdom and Republic of Ireland. 
 
Do you offer free shipping?
Yes, for orders above £30 we offer free next day tracked & signed delivery to the UK and free basic post to the Republic of Ireland. 

When will my order arrive?
We do our best to ship in-stock items within 2 business days. Once your order is shipped, you can expect next day delivery for UK domestic orders. UK domestic includes Scotland, Channel Islands, Wales and Northern Ireland. For Republic of Ireland and Scottish Islands the delivery time is slightly longer. 

How do I track my order?
Right now, only UK consumers can track their orders. As soon as your UK order ships, we’ll send you a shipping confirmation email with your tracking ID number.

If you have an MWell account, you can also find your tracking ID number in the Order History section of My Account.

If you're having trouble locating your package, our team is happy to help - please contact us by clicking the Help Button.

Ingredients and nutrition

What’s in MWELL Microbiome Powder?
Three natural ingredients: chicory root fibre, oat fibre and pea fibre. And nothing else.

Do you list all of your ingredients on the front of the package?
Yes, we do. All three of them.

Where do I find more nutritional information about MWELL Microbiome Powder?
You’ll find everything you need to know on the Microbiome Powder product page.

Is MWELL Microbiome Powder vegan?
Yes, our product is 100% vegan.

Where does your prebiotic fibre come from?
The prebiotic fibre in MWELL Microbiome Powder comes from chicory root.

Is MWELL Microbiome Powder a natural product?
It is, yes. There are no artificial colours, artificial flavours, preservatives or fillers.

Are MWELL products non-GMO?
Yes, all the ingredients in our Microbiome Powder are non-GMO.

Does MWELL Microbiome Powder contain allergens?
Yes, it contains oats. It is produced in a facility that also handles milk, soy, and gluten from other cereals, so it may contain traces of these.

Exchanges and returns

I’d like to return something I’ve bought from MWELL. What now?
We’re sorry to hear that! If you’re not happy with your purchase for any reason, please get in touch. Our customer care team will be happy to either replace your purchase or give you a refund. Please note, though, that requests for returns or exchanges must be made within 30 days of delivery.

What should I do if there’s something wrong with my MWELL Microbiome Powder?
We have really high standards and tough quality assurance procedures, so you shouldn’t have to worry about that. But if you notice a problem when your Microbiome Powder arrives, or something isn’t quite how you expected, send us a photo of the issue so we can work out what went wrong and make sure it never happens again. We’ll also either send you a new batch of Microbiome Powder, or process a full refund.

Can I buy MWELL in any shops or supermarkets?
Not at the moment – it’s available to buy exclusively on our website.

How much powder should I use each day, and what’s the best way to include it in my food?
We suggest 1tsp or 8g per serving, per person, each day. You can add MWELL Microbiome Powder to pretty much anything, hot or cold, so how to eat it is up to you. Take a look at our recipes if you need ideas.

Can kids eat MWELL Microbiome Powder?
Yes, MWELL Microbiome Powder is suitable for children.

I have a health condition. Can I eat MWELL Microbiome Powder?
If you have a health condition, it’s always best to check with your GP or another healthcare practitioner before you make any big changes to your diet. See what they say first.